Startrack Co APG: 10 Powerful Facts You Must Know in 2026

Last Updated: June 26, 2026 | Reading Time: Approximately 8–9 minutes

Direct Answer: Startrack Co APG is the freight and courier division of Australia Post — one of Australia’s largest and most reliable domestic delivery networks, reaching over 12.6 million locations nationwide.

Disclaimer: This article is for informational purposes only and is based on publicly available information from StarTrack’s official website (startrack.com.au). Service details, pricing, and contact numbers may change. Always verify current details directly with StarTrack or Australia Post. The author has no commercial affiliation with StarTrack or Australia Post.

Quick Stats Table: Startrack Co APG at a Glance

Feature	Details
Full Name	StarTrack Express Pty Limited (trading as StarTrack)
Parent Company	Australia Post
ABN	44 001 227 890
Network Reach	12.6 million delivery locations across Australia
Fleet Size	17,000+ vehicles on the road
Daily Flights	1,000+ national flights to 65+ destinations
Contact Number	13 23 45
Business Hours	Mon–Fri, 8am–6pm (WA: 8am–5:30pm)
Tracking Tool	startrack.com.au/track
Missed Delivery Tool	startrack.com.au (Missed Delivery section)

What Exactly Is Startrack Co APG?

Let’s set the record straight right away.

Startrack Co APG isn’t a mystery shipping company that appeared out of thin air on your tracking notification. It refers to StarTrack — a business of Australia Post (APG = Australia Post Group). So when you see Startrack Co APG on your parcel label, consignment email, or delivery notification, it simply means your package is in the hands of Australia’s most trusted freight network.

Think of Startrack Co APG as the big-business cousin of your regular Australia Post postie. While your regular postie handles letters and small parcels, Startrack Co APG is out there hauling pallets, express freight, temperature-sensitive goods, and bulk commercial shipments — all across the country, all day long.

Australia Post acquired StarTrack back in 2012 and has operated it as a key part of its logistics business ever since. Today, Startrack Co APG serves businesses of every size — from small online retailers to massive national distributors. And yes, they also deliver your online shopping orders. Pretty cool for a “freight company,” right?

How Does Startrack Tracking Work?

If there’s one thing people Google obsessively after ordering something online, it’s “where is my parcel?” And Startrack Tracking makes that answer easy to find.

Here’s how Startrack Track and Trace works:

Get your Startrack Tracking Number — This is your consignment number. The sender or merchant usually emails it to you when your item ships.
Visit startrack.com.au/track — Enter your Startrack Tracking Number into the Track & Trace tool.
See real-time updates — StarTrack uses scanning technology at every stage of transit to update your parcel’s status live.

Startrack Express Tracking

If you’re waiting on an urgent shipment via Startrack Express, the same Startrack Track and Trace tool applies. For Next Flight deliveries (their premium urgent service), you can even call a dedicated support line 24/7 on 13 16 93.

Startrack Express Tracking: Comparison Table

Tracking Method	Available For	Real-Time?	Cost
Online Track & Trace	All services	Yes	Free
Phone (13 23 45)	All services	Yes	Standard call rates
24/7 Phone (13 16 93)	Next Flight only	Yes	Standard call rates
My StarTrack Online Portal	Account holders	Yes	Free with account

Pro Tip: Always save your Startrack Tracking Number from the merchant’s confirmation email. Without it, tracing your parcel is like trying to find a specific grain of sand on Bondi Beach — technically possible, but very annoying.

Understanding Startrack Delivery: What to Expect

Startrack Delivery is designed to be smooth, reliable, and professional. Here’s what typically happens from the moment your item is picked up to when it lands at your door:

Pickup — A Startrack Courier collects the item from the sender’s warehouse or business.
Sortation — The parcel enters the Startrack Shipping network, scanned and sorted at a facility.
Transit — Depending on the service, it travels by road via one of 17,000+ vehicles, or by air on one of 1,000+ daily national flights.
Local Delivery — A Startrack Courier driver attempts delivery to your address.
Proof of Delivery — The driver scans the item upon delivery, and you (or someone at your address) can sign for it.

Startrack Delivery Speed: Service Comparison

Service Type	Speed	Best For
Startrack Express	Next business day (metro)	Urgent business freight
Road Express	2–5 business days	Interstate freight
Next Flight	Same day / overnight	Time-critical consignments
Premium	Scheduled time windows	Sensitive or high-value goods

Startrack Shipping covers everything from single satchels to full pallets — making it suitable for both small e-commerce businesses and large-scale distributors.

What Happens With a Startrack Missed Delivery?

Ah, the dreaded “Sorry We Missed You” card. If you’ve ever come home to one of these little slips, you know the mixed feelings — disappointment now, but manageable later. Startrack Missed Delivery situations are actually very common, and the resolution process is straightforward.

Why Does a Missed Delivery Happen?

Missed Delivery Startrack situations typically occur when:

No one is home to receive the parcel.
The property is gated, fenced, or inaccessible.
It’s a secure apartment building without lobby access.
Safety concerns prevent the driver from completing the delivery.

What Are Your Options After a Startrack Missed Delivery?

Option 1 — Redelivery or Redirection You can request redelivery to your home address or redirect to a different address entirely. You can also request that the parcel be left in a safe spot even if you’re not home next time.

Option 2 — Depot Collection You can head to a Startrack depot to collect your item in person. Just bring valid photo ID (Driver’s Licence, Passport, Proof of Age Card) and your consignment number.

Option 3 — Post Office Collection If your card indicates the parcel went to a Post Office, you can collect it from there — usually the next business day.

Important: Parcels are typically held for up to 10 business days. After that, they’re returned to the sender. Don’t sit on that missed delivery card!

You can sort all of this online via the Missed Delivery tool on the StarTrack website — no need to wait on hold.

Startrack Contact: How to Reach the Team

Whether you’re a business customer or a receiver waiting anxiously for a package, knowing your Startrack Contact options is incredibly handy.

Startrack Contact Number & Options

Contact Method	Details	Hours
Startrack Phone Number	13 23 45	Mon–Fri, 8am–6pm (WA: 8am–5:30pm)
24/7 Next Flight Support	13 16 93	24/7
Online Tracking Enquiry	contact.startrack.com.au	Anytime
Sales Enquiry Form	startrack.com.au/sales-enquiry	Anytime
Transit Warranty Claim	forms.startrack.com.au	Anytime
Feedback Form	contact.startrack.com.au/s/feedback	Anytime

The Startrack Contact Number — 13 23 45 — is your best bet for urgent delivery issues. Just note the team is extremely busy at peak periods, so online enquiries are recommended for non-urgent matters.

StarTrack’s contact centre is proudly Australian-based, so you’re speaking with local freight specialists who actually understand Australian logistics.

Startrack Express: Speed When You Need It Most

Startrack Express is the premium, fast-lane service within the Startrack Co APG network. It’s built for businesses and individuals who simply cannot afford to wait.

Key features of Startrack Express:

Next business day delivery across major metro areas.
1,000+ daily national flights connecting 65+ destinations.
Startrack Express Tracking available in real-time via the Track & Trace tool.
Proof of delivery captured digitally.
Suitable for high-value, urgent, and time-sensitive consignments.

Startrack Express Tracking is fully integrated into the same online system — so whether you sent something via standard road freight or Startrack Express, you track it the same way with your Startrack Tracking Number.

Startrack Courier: The People Behind Your Parcels

Behind every parcel is a real person — and the Startrack Courier team is the backbone of Startrack Co APG. With over 17,000 vehicles on Australian roads every day, these drivers cover an astonishing amount of ground.

Startrack Courier drivers:

Carry handheld scanners to capture proof of delivery at your door.
Cannot call ahead before delivery (for road safety reasons).
Leave “Sorry We Missed You” cards when delivery is unsuccessful.
Are trained to follow strict safety protocols on all properties.

Startrack Shipping is trusted by businesses ranging from luxury skincare brands (like Rationale, which famously partnered with StarTrack to move its operations from metro Melbourne to regional Victoria) to large national retailers.

Startrack Co APG Network: The Numbers That Impress

Let’s talk scale for a second, because Startrack Co APG isn’t just big — it’s enormous.

Network Stat	Figure
Delivery locations reached	12.6 million across Australia
Vehicles on road daily	17,000+
Daily national flights	1,000+
Destinations served by air	65+
eCommerce platform integrations	100+
Item hold period (missed delivery)	Up to 10 business days
Redelivery processing time	Up to 48 hours

These aren’t marketing buzzwords — they represent the genuine breadth of Australia’s largest domestic freight network. When Startrack Co APG says it can deliver anywhere in Australia, the numbers back that claim up.

Expert Insight: Why Startrack Co APG Stands Out

From a logistics industry perspective, Startrack Co APG has a significant structural advantage over most courier competitors: it operates under the Australia Post umbrella. This means it benefits from shared infrastructure, Australia Post’s national footprint, and the trust that comes with being a government-owned enterprise. For e-commerce businesses, this translates to reliable last-mile delivery at scale — something few private couriers can match. The integration of 100+ eCommerce platform partnerships further cements its position as the go-to freight solution for Australian online retailers.

For businesses considering Startrack Shipping, the suite of stock distribution solutions — including multi-item consignments, scheduled pickups, controlled returns, and real-time dashboard access — offers genuine operational value that goes well beyond basic parcel delivery.

Conclusion: Key Takeaways About Startrack Co APG

Here’s a quick recap of everything you need to know about Startrack Co APG:

Startrack Co APG = StarTrack, a business of Australia Post Group.
It reaches 12.6 million locations across Australia with a fleet of 17,000+ vehicles.
Use the Startrack Track and Trace tool at startrack.com.au/track to follow your parcel in real-time using your Startrack Tracking Number.
Startrack Missed Delivery situations are easy to resolve — redeliver, redirect, or collect from a depot using the online tool.
Startrack Contact is available on 13 23 45, Monday to Friday, 8am–6pm.
Startrack Express and Startrack Express Tracking provide next business day metro delivery with full real-time visibility.
Startrack Courier drivers scan every parcel for proof of delivery and operate across all major Australian cities and regions.
Startrack Shipping serves businesses of all sizes, from small online stores to large national distributors.
Parcels are held for up to 10 business days after a missed delivery before being returned to sender.
For Next Flight urgent deliveries, Startrack Contact is available 24/7 on 13 16 93.

Startrack Co APG is, simply put, the freight backbone that keeps Australian commerce moving — and now you know exactly how to make it work for you.

FAQs: Your Top Questions About Startrack Co APG Answered

Q1. What does “Startrack Co APG” mean on my parcel tracking?

It means your parcel is being handled by StarTrack, a business of Australia Post Group (APG). Startrack Co APG is the official trading entity name that may appear on tracking notifications, consignment labels, or delivery cards.

Q2. How do I use Startrack Track and Trace to find my parcel?

Visit startrack.com.au/track, enter your Startrack Tracking Number (found in your shipping confirmation email), and get a real-time status update. Startrack Track and Trace works for all services including Startrack Express.

Q3. What should I do after a Startrack Missed Delivery?

Use the Missed Delivery tool on the StarTrack website to request redelivery, redirection, or depot collection. You have up to 10 business days before the parcel is returned to the sender. Don’t wait too long!

Q4. What is the Startrack Contact Number?

The main Startrack Phone Number is 13 23 45, available Monday to Friday, 8am–6pm. For Next Flight urgent deliveries, the Startrack Contact number is 13 16 93, available 24/7.

Q5. What is Startrack Express and how is it different from regular delivery?

Startrack Express is the premium service offering next business day delivery across metro areas. It uses 1,000+ daily national flights and includes Startrack Express Tracking via the standard Track & Trace tool.

Thank you for reading! Found this helpful? Check out our previous article on:

Startrack Co APG: 10 Powerful Facts About Australia’s Trusted Delivery Network

Quick Stats Table: Startrack Co APG at a Glance

What Exactly Is Startrack Co APG?